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Oferta de empleo: Floor Manager:La descripción del trabajo.:Compartir Facebook Twitter EmpresaOrigoDescripción de la EmpresaCall centerDepartamentoSan SalvadorLocalidadSan SalvadorSalario$ 1,000 .00 + commissionsTipo de ContrataciónTiempo CompletoDescripción de la PlazaWe are looking for a Floor Manager!!!Previous call center experience is a must !!!!, if you don’t have any previous call center experience your CV will not be considered. 1. Define proper business model base on the process. Create definitions for revenue units, SLA or price per FTE. 2.Create proper documentations for the account such as SOPs, training material, scope of work. 3.Support in creation and testing of QA forms tailored to the process needs. 4.Create and support in creation of training material and agenda. 5.Manage defined support services including planning, development, implementation, and maintenance of the account. 6.Facilite collaborator’s, daily activities in order to become more effective and efficient. 7. Coordinate support with QA auditors, training department, talent management, talent acquisition and upper management to achieve monthly goals. 8. Identify potential future business growth/decline and pertinent resource needs, through analysis of statistical/historical trends, client communication and industry awareness. 9. Lead and support staff to drive for performance accordingly. 10.Sustain and growth business partnership with clients by offering proactive solutions and great customer service. Mínimo Nivel de Inglés RequeridoAvanzadoMínima Experiencia Laboral Requerida3-4 años Aplicar al empleoBúsquedas Relacionadas Empleos en San Salvador Empleos call center Empleos manager EMPLEOS RELACIONADOS Community Manager» Ubicación: San Salvador | Departamento: San Salvador » Edad: 23 - 35 años formación académica: Lic en mercadeo, (no indispensable) Originario: San Salvador Experiencia: 2- 3 años Experiencia en atención al cliente Sexo:Femenino... » Publicación: 20/08/2021 - Remuneración: 350 GESTOR CALL CENTER» Ubicación: San Salvador | Departamento: San Salvador » Se parte de nuestro equipo en Centro de Contacto YAMAHA Si eres una persona proactiva con buena atención al cliente y cumples con los siguientes... » Publicación: 30/07/2021 - Remuneración: $ 500.00 Digital Product Manager» Ubicación: Remote | Departamento: San Salvador » Organization: Agents Only Remuneración: USD$30.000 - 36.000 /año Responsabilidades Define and execute on product strategy and roadmap in close collaboration with management, design and engineering.... » Publicación: 31/07/2021 - Remuneración: ---------- Competencia/cualificación:
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